{ "id": 3089, "date": "2025-10-26T05:04:20", "date_gmt": "2025-10-26T05:04:20", "guid": { "rendered": "https:\/\/www.kalaam-telecom.com.sa\/?page_id=3089" }, "modified": "2025-10-29T06:17:16", "modified_gmt": "2025-10-29T06:17:16", "slug": "cloud-service-risk-level-summary", "status": "publish", "type": "page", "link": "https:\/\/www.kalaam-telecom.com.sa\/en\/cloud-service-risk-level-summary\/", "title": { "rendered": "Kalaam Telecom Cloud Service Risk Level Summary" }, "content": { "rendered": "
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Kalaam Telecom Cloud Service Risk Level Summary<\/h1>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t
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1. Purpose of this Notice<\/h2>\n

This document explains the potential risks associated with the cloud service you are subscribing to, and the measures Kalaam Telecom has taken to manage and reduce those risks. It is intended to provide you with transparency and assurance in line with regulatory requirements.<\/p>\n

2. Identified Risks Relevant to You<\/h2>\n

Through our risk assessment process, we identify the following risks which may affect subscribers of our cloud services:<\/p>\n

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  • Cyber-attacks:<\/strong> Potential exploitation of vulnerabilities by malicious actors.<\/li>\n
  • Data leakage or unauthorized access:<\/strong> Risks of data being accessed by unauthorized parties.<\/li>\n
  • Data loss or corruption:<\/strong> Risks of losing stored data due to technical failures.<\/li>\n
  • Service disruption:<\/strong> Temporary unavailability of the service due to system failures or maintenance.<\/li>\n
  • Minor Misconfigurations:<\/strong> Risks of simple errors, or temporary service interruptions.<\/li>\n<\/ul>\n

    3. Risk Levels and Appetite<\/h2>\n

    We classify risks based on impact and likelihood:<\/p>\n

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    • Critical Risks:<\/strong> Not acceptable; service is not provided until resolved.<\/li>\n
    • High Risks:<\/strong> Not acceptable; strong security controls and monitoring in place and subscriber impact minimized.<\/li>\n
    • Medium Risks:<\/strong> Accepted with mitigation measures; residual impact is minimal.<\/li>\n
    • Low Risks:<\/strong> Within normal operations and considered acceptable.<\/li>\n<\/ul>\n

      For your cloud service :<\/p>\n

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      • Cyber-attacks \u2192 Critical Risk \u2192 Mitigated through firewalls, intrusion detection, and incident response protocols<\/li>\n
      • Data leakage \u2192 High risk \u2192 Mitigated through encryption, access controls, and continuous monitoring<\/li>\n
      • Data loss \u2192 Medium risk \u2192 Mitigated through backups and recovery processes<\/li>\n
      • Service disruption \u2192 Medium risk \u2192 Mitigated through redundancy and failover systems<\/li>\n
      • Minor misconfigurations \u2192 Low risk \u2192 Controlled through monitoring and technical audits<\/li>\n<\/ul>\n

        4. What This Means for You<\/h2>\n
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        • You are unlikely to experience data loss or leakage, as we employ industry-standard security measures.<\/li>\n
        • Temporary service disruptions may occur during upgrades or unforeseen technical issues; we work to restore services rapidly.<\/li>\n
        • If an incident arises that may directly affect your data or service, you will be notified promptly.<\/li>\n<\/ul>\n

          5. Your Role as a Subscriber<\/h2>\n

          To further reduce risks, you should:<\/p>\n

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          • Use strong authentication methods for account access.<\/li>\n
          • Follow our recommended security practices.<\/li>\n
          • Report any suspicious activity immediately.<\/li>\n<\/ul>\n

            6. Contact Information<\/h2>\n

            If you have any questions about these risks or require additional details, email support.ksa@kalaam-telecom.com<\/strong> or call Toll Free – 8008501027<\/strong><\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t

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            Let\u2019s Connect<\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n

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            Submit your details and we will contact you immediately<\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n

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