{
    "id": 2861,
    "date": "2025-08-10T14:59:36",
    "date_gmt": "2025-08-10T14:59:36",
    "guid": {
        "rendered": "https:\/\/www.kalaam-telecom.com.sa\/?page_id=2861"
    },
    "modified": "2025-09-25T11:44:06",
    "modified_gmt": "2025-09-25T11:44:06",
    "slug": "general-terms-and-conditions",
    "status": "publish",
    "type": "page",
    "link": "https:\/\/www.kalaam-telecom.com.sa\/en\/general-terms-and-conditions\/",
    "title": {
        "rendered": "General Terms and Conditions"
    },
    "content": {
        "rendered": "<div id=\"page-header\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row full-width-content vc_row-o-equal-height vc_row-flex vc_row-o-content-top  bottom_margin_5rem\" data-using-ctc=\"true\" style=\"padding-top: 0px; padding-bottom: 0px; color: #ffffff; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop using-bg-color\"  style=\"background-color: #17a435; \"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 custom left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col centered-text no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<h1>General Terms and Conditions<\/h1>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69e7fe4d2cc21\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element  text-block-terms tnc-nobullets\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<ul>\n<li><strong class=\"bno\">1.<\/strong> These General Terms and Conditions govern the agreement between Kalaam Telecom for Communications LLC (Single Person Company) (\u201c<strong>Kalaam<\/strong>\u201d) and the Customer. They shall be read in conjunction with the Commercial Offer set out in this Proposal. In the event of any conflict or inconsistency between the provisions of these General Terms and Conditions and the Commercial Offer, the terms of the Commercial Offer shall prevail.<\/li>\n<li><strong class=\"bno\">2.<\/strong> The term shall be automatically renewed for a further successive period(s) unless terminated by the Customer by providing at least thirty (30) days\u2019 written notice prior to the end of the initial or renewed term.<\/li>\n<li><strong class=\"bno\">3.<\/strong> The Customer shall not have the right to terminate the Service during the term. In the event that the Customer initiates early termination of the contract prior to its expiration, the Customer shall be liable to pay a sum equivalent to all fees and charges that would be payable to Kalaam for the remaining term of the contract period.<\/li>\n<li><strong class=\"bno\">4.<\/strong> The Customer shall be required to pay any applicable non-recurring charge (i.e. the registration or setup fee) in advance, prior to the service installation, activation and delivery.<\/li>\n<li><strong class=\"bno\">5.<\/strong> The Customer\u2019s purchase order shall include reference to this Proposal, refer to the terms and conditions herein, and specify a particular reference number.<\/li>\n<li><strong class=\"bno\">6.<\/strong> Any Purchase Order issued by the Customer shall not impose any additional obligations on Kalaam or provide any terms that are in consistent with the terms of this Proposal. Any such terms shall not be binding on Kalaam notwithstanding its acceptance of the Purchase Order, and in the case of any conflict between the terms of the Purchase Order and the terms of this Proposal, the terms of this Proposal shall prevail.<\/li>\n<li><strong class=\"bno\">7.<\/strong> The Service does not include any in-house cabling. The Customer warrants that the Site has the necessary regular access cables.<\/li>\n<li><strong class=\"bno\">8.<\/strong> Unless explicitly provided otherwise, Kalaam is not under an obligation to perform any cabling (including unshielded twisted pair &amp; fiber) or to provide any passive components (including patch panels, patch cords, and cabinets) or any internal civil\/electrical\/network cabling between the indoor unit and the edge router.<\/li>\n<li><strong class=\"bno\">9.<\/strong> The Customer shall be responsible to ensure that the site at which the Service shall be delivered (the \u201c<strong>Site<\/strong>\u201d), including its infrastructure, is sufficiently prepared in advance of the delivery date to commission the Service. This shall include, where applicable, obtaining the permission of the landlord, and ensuring that the Site has sufficient space, power and equipment to enable the installation and delivery of the Service.<\/li>\n<li><strong class=\"bno\">10.<\/strong> Installation, configuration, testing, and commissioning of the Service (the \u201c<strong>Service Delivery Timeline<\/strong>\u201d) require about twenty-one (21) business days.<\/li>\n<li><strong class=\"bno\">11.<\/strong> The Service Delivery Timeline commences after the signed Proposal, Service Order Form, Purchase Order and KYC documents (copies of the Customer\u2019s passport\/national identity card or commercial registration, commercial extract\/authorized signatory list, and VAT certificate), as applicable, are received, verified and accepted by Kalaam and after the NRC charges have been paid by the Customer. The Customer shall receive an \u201cOrder Acceptance\u201d email setting out the order number after the order has been accepted, further to which, Kalaam\u2019s delivery team shall liaise with the Customer to arrange for service delivery.<\/li>\n<li><strong class=\"bno\">12.<\/strong> The Customer shall have\u00a0two\u00a0(2) business days to test the\u00a0service from the activation date, as notified to the Customer by Kalaam,\u00a0and\u00a0to\u00a0notify Kalaam in writing of its acceptance or rejection. The Customer\u2019s failure to notify Kalaam of its acceptance or rejection of the Services within the foregoing time period will be deemed to constitute the Customer\u2019s acceptance of\u00a0such\u00a0Services.<\/li>\n<li><strong class=\"bno\">13.<\/strong> The Customer may only reject a Service\u00a0within the testing period set out in the preceding section\u00a0if the agreed technical specifications\u00a0set out in this Proposal\u00a0have not been met. If the Customer notifies Kalaam of its rejection\u00a0for an acceptable reason within the prescribed period,\u00a0Kalaam\u00a0shall remedy the deficiency and share a new\u00a0activation date.<\/li>\n<li><strong class=\"bno\">14.<\/strong> Where any person other than the Customer (in the case of a natural person) or its authorized signatory (in the case of a legal entity) as registered on its commercial registration, signs this Proposal and\/or the Service Order Form, Kalaam may request the Customer to provide: (1) a valid authorization letter signed by the authorized signatory (as registered on the commercial registration of the Customer in the case of a legal entity), granting the signatory the authority to sign on behalf of the Customer; or (2) an authority matrix of the Customer, signed by its authorized signatory as registered on its commercial registration, granting the signatory the authority to sign on behalf of the Customer.<\/li>\n<li><strong class=\"bno\">15.<\/strong> <strong>Customer Responsibilities:<\/strong>\n<ul>\n<li><strong class=\"bno\">15.1.<\/strong> Customer Information: The Customer warrants and agrees to provide true, accurate, complete and up-to-date information to Kalaam as requested, including but not limited to Customer\u2019s name, authorized signatory, address, commercial registration, KYC Documents, or any subsequent reasonable information request made by Kalaam from time to time. Customer agrees to also promptly notify Kalaam of any change to the aforesaid Customer information.<\/li>\n<li><strong class=\"bno\">15.2. <\/strong>Customer Equipment and Data: The Customer is solely responsible for Customer\u2019s Equipment and ensures that:\n<ul>\n<li><strong class=\"bno\">(a). <\/strong>it complies with all applicable laws or relevant telecommunication industry standards and meets required specification and is compatible with any third-party hardware or software used by Customer to receive the Services and meets Customer\u2019s need in respect of the use of the Services; and in the case of data services, all data retrieved, stored or transmitted through the Service. This obligation shall include but not be limited to remedying any distortion or corruption caused to the Customer Equipment or data as a result of the use of the Services.<\/li>\n<li><strong class=\"bno\">(b) <\/strong>in the particular case of data services, wherein some material available on the Internet may be offensive, illegal or otherwise generally inappropriate, Kalaam cannot be held responsible for all or any of the content, accuracy or quality of information or the resources available, received or transmitted by any party through the Customer\u2019s or other third-party\u2019s use of the Services, whether or not in accordance with this agreement.<\/li>\n<\/ul>\n<\/li>\n<li><strong class=\"bno\">15.3. <\/strong>Customer agrees that neither Kalaam nor its vendors, suppliers or licensors shall be responsible for any damages resulting from any act or omission by a third party that is beyond Kalaam\u2019s control or as a result of the Customer\u2019s acts\/omissions, including: (i) providing or failing to provide Services as a result of deficiencies or problems with a device or network coverage (for example, dropped, blocked, interrupted calls\/messages, etc.); (ii) traffic or other accidents, or any health-related claims relating to Kalaam\u2019s Services; (iii) data content or information accessed while using Kalaam\u2019s Services (e.g. hacking); (iv) an interruption or failure in accessing or attempting to access emergency services from a Device, including through 999; (v) interrupted, failed, or inaccurate location information services, (vi) information or communication that is blocked by a spam filter.<\/li>\n<li><strong class=\"bno\">15.4. <\/strong>The Customer further agrees that neither Kalaam nor its vendors, suppliers or licensors shall be responsible for any damages resulting from a Force Majeure Event. \u201c<strong>Force Majeure Event<\/strong>\u201d means any cause beyond a party\u2019s reasonable control, including without limitation, any act of God, acts of war, terrorism, cybersecurity attacks, power outages, earthquake, hurricanes, flood, fire or other similar casualty, embargo, riot, sabotage, strikes, governmental act, insurrections, epidemics, quarantines, inability to procure materials or transportation facilities, failure of power, restrictive governmental laws or regulations, court orders, condemnation, interruption to transnational telecommunication systems, or other reason of a like nature not resulting from the actions or inactions of a Party.<\/li>\n<li><strong class=\"bno\">15.5. <\/strong>Use of Services: The Customer will be solely responsible for all access to, and use of, the Services provided by Kalaam. If the Customer allows a third party to access the Services, the Customer is liable for all activities conducted by such party, included but not limited to the use of landlines, mobiles and the internet or any other usage whatsoever. The Customer agrees that it shall not use the Service:\n<ul>\n<li><strong class=\"bno\">(a) <\/strong>in a way which does not comply with the terms of any laws or any license applicable to the Customer, or that is in any way unlawful or fraudulent or, to the Customer\u2019s knowledge, has any unlawful or fraudulent purpose or effect, or which infringes or may potentially infringe the rights (including intellectual property rights) of Kalaam or any third party;<\/li>\n<li><strong class=\"bno\">(b) <\/strong>in connection with (without prejudice to the generality of sub-Clause 15.5 (a) above) the carrying out of a fraud or criminal offence against Kalaam or any other party;<\/li>\n<li><strong class=\"bno\">(c) <\/strong>to send, knowingly receive, upload, download, use or re-use material which is abusive, offensive, indecent, defamatory, obscene or menacing, in breach of copyright, confidentiality, privacy or any other rights, liable to incite racial disharmony or hatred, or which comprises of a virus or other code liable to cause loss or damage;<\/li>\n<li><strong class=\"bno\">(d) <\/strong>to promote drug-trafficking, prostitution, money-laundering, terrorism, pedophilia (or any material that is in anyway harmful);<\/li>\n<li><strong class=\"bno\">(e) <\/strong>to send or procure the sending of any unsolicited advertising or promotional material;<\/li>\n<li><strong class=\"bno\">(f) <\/strong>in a way that in Kalaam\u2019s reasonable opinion could have a materially detrimental effect on Kalaam\u2019s business (including the Service);<\/li>\n<li><strong class=\"bno\">(g) <\/strong>to resell, re-supply, license, hire, transfer ownership, assign, trade or otherwise dispose of the Service, in whole or in part, or make it available to any person on a commercial basis;<\/li>\n<li><strong class=\"bno\">(h) <\/strong>to provide public information services without obtaining the prior formal approval from the relevant government authorities within the Kingdom of Saudi Arabia; or<\/li>\n<li><strong class=\"bno\">(i) <\/strong>breach any usage limits or fair use policies established by Kalaam or third-party providers.<\/li>\n<\/ul>\n<\/li>\n<li>Kalaam shall have the right to enforce the obligations set out in sub-Clauses (a) to (i) above, including by way of suspending or terminating the Service without notice.<\/li>\n<li><strong class=\"bno\">15.6 <\/strong>Breach of Services: The Customer shall indemnify, defend and hold Kalaam harmless absolutely from and against all costs, losses, claims, damages and expenses (including without limitation any legal costs) of any kind whatsoever, whether foreseeable or not that may be suffered by Kalaam, as a result of any breach of this agreement. The Customer agrees that:\n<ul>\n<li><strong class=\"bno\">(a) <\/strong>nothing in this clause shall prohibit Kalaam or otherwise restrict its rights to commence legal proceedings against the Customer for enforcement of all or any part of this clause;<\/li>\n<li><strong class=\"bno\">(b) <\/strong>Kalaam reserves the right in applicable circumstances arising from a breach of the provisions of this clause or where otherwise requested, to pass on such details to the relevant authorities as may be appropriate. Furthermore, Kalaam may take such steps as it sees fit, including but not limited to the modification or deletion of any offending material resulting from the use of the Services in contravention of the terms of this Agreement, or the suspension or termination of Customer\u2019s access to the Services, as soon as it becomes aware of the existence of such offending material. The Customer agrees to provide all necessary assistance to Kalaam, as requested, in order to allow Kalaam to take the steps set out in this clause; and<\/li>\n<\/ul>\n<\/li>\n<li><strong class=\"bno\">15.7. <\/strong>Customer Data Responsibility: Where the Service entails hosting, cloud and storage of data, Kalaam is not privy to the Customer or their end-users&#8217; data stored, including its content, quantity, value, or usage. Such Customer data remains the sole property of the Customer, who is exclusively responsible for:\n<ul>\n<li><strong class=\"bno\">15.7.1. <\/strong>Assessing the Services&#8217; appropriateness for the Customer data managed or processed by the Customer or their end-users;<\/li>\n<li><strong class=\"bno\">15.7.2. <\/strong>Ensuring that the Services are used securely and appropriately by authorized users, taking reasonable precautions against unauthorized access,<\/li>\n<li><strong class=\"bno\">15.7.3. <\/strong>Implementing all reasonable measures to mitigate risks involved in transmitting, storing, and managing Customer Data, including encryption and access control,<\/li>\n<li><strong class=\"bno\">15.7.4. <\/strong>Promptly notifying Kalaam about any unauthorized Service use or security breaches and cooperating with Kalaam\u2019s security investigations.<\/li>\n<\/ul>\n<\/li>\n<li><strong class=\"bno\">15.8. <\/strong>Data Management:\n<ul>\n<li><strong class=\"bno\">(a) <\/strong>Data Backup<strong>:<\/strong>The Customer must maintain an up-to-date copy of their data and program out of Kalaam systems. If using Kalaam\u2019s Cloud Backup Services, it is the Customer\u2019s duty to execute, test, restore, and monitor data integrity.<\/li>\n<li><strong class=\"bno\">(b) <\/strong>If specified under the availed service and\/or proposal, Kalaam will employ reasonable technical and organizational security measures to protect Customer data against loss, alteration, or unauthorized access.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong><strong class=\"bno\">16. <\/strong>Data Privacy:<\/strong>\n<ul>\n<li><strong class=\"bno\">16.1. <\/strong>Kalaam may retain Customer\u2019s personal information provided pursuant to this Clause or otherwise in accordance with the terms of the Agreement, and Kalaam\u2019s Privacy Policy, which is available at its website (https:\/\/kalaam-telecom.com\/privacy-policy\/). The policy may be amended from time to time. The Privacy Policy details the type of information Kalaam collects from the Customer and how it is used.<\/li>\n<li><strong class=\"bno\">16.2. <\/strong>The Customer acknowledges that Kalaam, its agents and affiliates, and third party providers of the Service, may access, process and disclose the Customer\u2019s information, including any personal data as defined by the Royal Decree No. (M\/148) of 2023 issuing the Personal Data Protection Law (the \u201c<strong>PDPL<\/strong>\u201d) and its implementing regulations, to third parties, including but not limited to independent contractors, service providers, joint venture partners, whether in the Kingdom of Saudi Arabia or in other jurisdictions which may not afford the personal data with a similar level of regulatory safeguards and protections, to provide the Service, as well as to market and advertise other services to the Customer. By entering into this Agreement, the Customer expressly consents and opts-in to such direct marketing unless and until the Customer revokes or withdraws such consent (i.e. opts-out) by issuing an explicit written notice to Kalaam at any time during the Contract Term. Such revocation of consent to direct market shall not affect any provision of this Agreement.<\/li>\n<li><strong class=\"bno\">16.3. <\/strong>Kalaam implements reasonable technical and organizational measures to protect personal data from loss, and unauthorized alteration or access, as required under applicable laws.<\/li>\n<\/ul>\n<\/li>\n<li><strong class=\"bno\">17. <\/strong>Services Provisions: Kalaam may from time to time, after providing reasonable notice to the Customer in non-emergency situations:\n<ul>\n<li><strong class=\"bno\">17.1. <\/strong>change the technical specification of the Service, provided that any changes do not materially affect the substance or the performance of the Service; or<\/li>\n<li><strong class=\"bno\">17.2. <\/strong>suspend the Service for operational reasons (such as planned maintenance or Service upgrades) or because of external factors.<\/li>\n<\/ul>\n<\/li>\n<li>Kalaam shall endeavor, before exercising any of its rights under this section, to give the Customer as much advance notice as is reasonably possible (at least 24 hours for non-emergency situations).<\/li>\n<li><strong class=\"bno\">18. <\/strong>Service Equipment provided by Kalaam: The Customer agrees that any equipment (including any software) provided to the Customer by Kalaam for the provision of the subscribed Service (the \u201c<strong>Service Equipment<\/strong>\u201d), (whenever applicable) supplied to the Customer by Kalaam will:\n<ul>\n<li><strong class=\"bno\">18.1. <\/strong>remain the property of Kalaam (unless otherwise stated by Kalaam in writing) and be used by the Customer in accordance with any applicable instructions, safety and security procedures issued by Kalaam and\/or the manufacturer of the Equipment, and the Customer will not add to, modify or in any way interfere with it nor allow any other persons to do so.<\/li>\n<li><strong class=\"bno\">18.2. <\/strong>be the Customer\u2019s sole responsibility to protect from any loss or damage. In the event of any loss, damage, destruction or theft of Service Equipment, the Customer shall immediately inform Kalaam in writing, in which case, Kalaam shall immediately disconnect the Service if deemed necessary by Kalaam. Any reconnection of the Service shall be made upon written application by the Customer and approval of Kalaam. The Customer shall remain liable to pay all Charges (including call charges if any) incurred with respect to that Service Equipment or usage of Service until the Customer notifies Kalaam, at which time the Service may be suspended by Kalaam. The Customer shall reimburse Kalaam with the cost of the lost, damaged, or stolen Service Equipment if the cause of the same is determined to be due to the Customer\u2019s mishandling or negligence. The Service Equipment may be replaced at the Customer\u2019s request and may be subject to a replacement charge that is to be specified by Kalaam.<\/li>\n<li><strong class=\"bno\">18.3. <\/strong>The Customer agrees that any Service Equipment, (e.g. customer premises equipment (CPE), whenever applicable) supplied on lease to the Customer by Kalaam will be disconnected during times of a power outage, which will cause the voice and data services to be interrupted. Kalaam cannot be held responsible for any electricity or power outages that interrupt the voice and data service obtained from Kalaam. In case of power outage at the Customer\u2019s office premises where a broadband service with voice service has been installed, the Customer will not be able to make or receive phone calls or access data services through the supplied CPE.<\/li>\n<li><strong class=\"bno\">18.4. <\/strong>The Service Equipment may be modified or updated as deemed necessary for improvements, enhancements, or maintenance purposes. The Customer will be notified of significant changes impacting the functionality or performance of the Service Equipment.<\/li>\n<li><strong class=\"bno\">18.5. <\/strong>The Customer must immediately return all Service Equipment to Kalaam in complete and good working order, unless Kalaam provides its express prior written consent to the contrary.<\/li>\n<li><strong class=\"bno\">18.6. <\/strong>The Customer acknowledges that any third party Service Equipment is provided on an &#8220;as-is&#8221; basis and that Kalaam makes no warranties, explicit or implied, regarding uptime, compatibility, or error-free operation beyond those provided by the third-party suppliers.<\/li>\n<\/ul>\n<\/li>\n<li><strong class=\"bno\">19. <\/strong>Kalaam cannot guarantee that the Service provided will be free from faults and interruptions which arise from factors which are outside of Kalaam\u2019s control, whether as a result of network performance, third party interference or otherwise. The Customer accepts that in some cases that they may not be able to receive the subscribed Service owing to certain technical restrictions that may arise, although Kalaam will undertake to restore the Service to mitigate the impact of a Service disruption. The restoration will be provided to the Customer free of charge should the interruption occur as a result of any maintenance services to Kalaam\u2019s network or as a result of a fault in Kalaam\u2019s equipment and\/or infrastructure.<\/li>\n<li><strong class=\"bno\">20. <\/strong>Kalaam may terminate this Agreement and the provision of the Services by either:\n<ul>\n<li><strong class=\"bno\">20.1. <\/strong>giving the Customer thirty (30) calendar days\u2019 prior written notice; or<\/li>\n<li><strong class=\"bno\">20.2. <\/strong>with immediate effect in any of the following circumstances:\n<ul>\n<li><strong class=\"bno\">(a) <\/strong>where the Customer receives a Service for which Customer does not pay the Charges within the time frame set out in the Customer\u2019s Bill(s). On termination, the Customer will be provided with a grace period of seven (7) calendar days to pay any outstanding Charges for the Service; or<\/li>\n<li><strong class=\"bno\">(b) <\/strong>the Customer breaches a material term or condition set out in this Agreement. A material term or condition for these purposes includes, but is not limited to, any part of Clause 15; or<\/li>\n<li><strong class=\"bno\">(c) <\/strong>Customer breaches any other term or condition set out in this Agreement and does not rectify the breach within seven (7) calendar days from having received notice from Kalaam to rectify the breach; or<\/li>\n<li><strong class=\"bno\">(d) <\/strong>Customer becomes insolvent or bankrupt or is otherwise deemed unable to pay its debts as and when they fall due; or<\/li>\n<li><strong class=\"bno\">(e) <\/strong>Kalaam has reason to believe that the Customer has not provided true, accurate, complete or up-to-date information as required.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong><strong class=\"bno\">21. <\/strong>Liability and Indemnity:<\/strong>\n<ul>\n<li><strong><strong class=\"bno\">21.1. <\/strong><\/strong>Kalaam shall not be liable to the Customer in any event for consequential, indirect or special damages or for loss of profit, and shall not otherwise be liable to the Customer except in the case of damages arising from the gross negligence, willful misconduct or fraudulent misrepresentation of Kalaam, its officers, employees, affiliates or subcontractors.<\/li>\n<li><strong><strong class=\"bno\">21.2. <\/strong><\/strong>The Customer will indemnify and defend Kalaam against all claims and proceedings whatsoever and howsoever arising (whether actual or threatened) arising out of Kalaam\u2019s performance of its obligations under this Agreement and the Customer\u2019s use of the Service, except to the extent of claims arising from Kalaam\u2019s gross negligence or willful default.<\/li>\n<li><strong><strong class=\"bno\">21.3. <\/strong><\/strong>Nothing in this Agreement shall exclude or limit the liability of either party for death or personal injury resulting from the negligence of that party or its directors, officers, employees, contractors or agents, or, in respect of, fraud or of any statements made fraudulently by that party or its directors, officers, employees, contractors or agents;<\/li>\n<li><strong><strong class=\"bno\">21.4. <\/strong><\/strong>Events beyond Kalaam Reasonable Control: Kalaam shall not be liable to the Customer if it is unable to perform any obligation or provide the Services, or for damage incurred by the Customer, resulting from any factor outside Kalaam\u2019s reasonable control, including (but not limited to) a Force Majeure Event.<\/li>\n<li><strong><strong class=\"bno\">21.5. <\/strong><\/strong>Notwithstanding any provision to the contrary contained in this Agreement, and subject to the below-stated exceptions, the total liability of Kalaam, together with its representatives, arising out of or in connection with the Services or this agreement, under any legal theory, shall not exceed 25% of the fees and charges payable by the Customer under this agreement over a 12-month period. The parties also agree that:\n<ul>\n<li><strong><strong class=\"bno\">21.5.1. <\/strong><\/strong>Neither Kalaam nor its representatives shall be liable for any indirect, special, incidental, exemplary, consequential losses or damages, or for any loss of profits, income, business, business opportunities, data corruption or loss, anticipated savings, punitive damages, goodwill, reputation, or any other losses incurred, or claimed to be incurred, by the Customer or any third party.<\/li>\n<li><strong><strong class=\"bno\">21.5.2. <\/strong><\/strong>Kalaam assumes no liability for losses arising from external factors beyond its control, including but not limited to zero-day attacks, unknown vulnerabilities, denial of service attacks, malware, hacking attempts, network traffic or application utilization spikes, as well as any deficiencies in the Customer&#8217;s applications, codes, data structures, system software, operating systems, or vendor-supplied patches.<\/li>\n<\/ul>\n<\/li>\n<li><strong><strong class=\"bno\">21.6. <\/strong><\/strong>These limitations of liability are a fundamental part of the agreement and represent a mutually agreed allocation of risk, forming part of the consideration for Kalaam services. These limitations shall remain in effect even if any remedy fails in its essential purpose.<\/li>\n<\/ul>\n<\/li>\n<li><strong><strong class=\"bno\">22. <\/strong>Notices<\/strong>\n<ul>\n<li><strong><strong class=\"bno\">22.1. <\/strong><\/strong>Any notice to be given by the Customer to Kalaam shall only be effective where served in writing and delivered to Kalaam Customer Care Centre, located on Building no. 3840, King Fahad Ibn Abdulaziz Saud, Al Khalidiyah Ash Shamaliyah District, Dammam, Kingdom of Saudi Arabia.<\/li>\n<li><strong><strong class=\"bno\">22.2. <\/strong><\/strong>Any notice to be given by Kalaam to the Customer shall be effective where it is served through media communication, in writing and delivered to the address, or to any relevant e-mail address or facsimile number of the Customer as set out in the Proposal, Service Order Form, or Purchase Order.<\/li>\n<\/ul>\n<\/li>\n<li><strong><strong class=\"bno\">23. <\/strong>Billing:<\/strong>\n<ul>\n<li><strong><strong class=\"bno\">23.1. <\/strong><\/strong>The billing date will commence on the service activation date.<\/li>\n<li><strong><strong class=\"bno\">23.2. <\/strong><\/strong>Prices are in the currency set out in the Commercial Offer of this Proposal.<\/li>\n<li><strong><strong class=\"bno\">23.3. <\/strong><\/strong>All prices quoted by Kalaam are confidential and for the benefit of the Customer only.<\/li>\n<li><strong><strong class=\"bno\">23.4. <\/strong><\/strong>All Service fees are exclusive of value added tax (VAT) unless specified. The Customer will be required to pay any VAT and any other applicable taxes that may become due and payable in addition to the fees chargeable for the Service as part of the Charges.<\/li>\n<li><strong><strong class=\"bno\">23.5. <\/strong><\/strong>The Customer agrees that it will pay these charges to Kalaam promptly and in any event by the payment due date printed on the bill issued by Kalaam. Where the payment becomes overdue, Kalaam may suspend or terminate the Services.<\/li>\n<li><strong><strong class=\"bno\">23.6. <\/strong><\/strong>The Customer agrees that it will remain responsible for all Charges incurred as a result of a third party accessing the Customer\u2019s account and utilizes the Services within the Customer\u2019s credit limit without permission, save from the time that the Customer notifies Kalaam of such unauthorized access and utilization, and Kalaam suspends the Services. Notifications to Kalaam can either be achieved by calling: 8008501027 or e-mailing:\u00a0<a href=\"mailto:support.ksa@kalaam-telecom.com\">support.ksa@kalaam-telecom.com<\/a>.<\/li>\n<li><strong><strong class=\"bno\">23.7. <\/strong><\/strong>Payment of all sums due to Kalaam under the Agreement shall be paid by the Customer in full (without any set-off, deductions or withholdings whatsoever) by electronic bank transfer, or such payment modes as may be reasonably specified by Kalaam from time to time.<\/li>\n<\/ul>\n<\/li>\n<li><strong><strong class=\"bno\">24. <\/strong>Miscellaneous<\/strong>\n<ul>\n<li><strong><strong class=\"bno\">24.1. <\/strong><\/strong>Kalaam may vary its terms of this Agreement by providing sixty (60) days written notice to the Customer. Where Kalaam\u2019s changes have a material impact on the Customer by a reduction of its rights or increase of its obligations, the Customer may terminate the Agreement without any early termination charges by providing written notice within sixty (60) days from date of receipt of such variation notice. A lack of response from the Customer or notice to terminate within the aforesaid period shall be deemed acceptance by the Customer of the varied terms of the agreement. The varied terms shall be considered binding on the Customer thereafter or on the date specified in the variation notice.<\/li>\n<li><strong><strong class=\"bno\">24.2. <\/strong><\/strong>The Customer understands that all rights, titles and interests (including all intellectual property rights) in the Services remain vested in Kalaam (and\/or its suppliers where applicable) and nothing in this Agreement shall operate as a transfer or license to the Customer of the same. The Customer agrees not to do anything to limit, interfere with, or otherwise jeopardize in any manner such rights, title and interest.<\/li>\n<li><strong><strong class=\"bno\">24.3. <\/strong><\/strong>Kalaam mobile app: Customer has accepted the Kalaam End User License Agreement (EULA) mentioned when downloading the app from Google Play Store or Apple Store. EULA is also available on <a href=\"https:\/\/www.kalaam-telecom.com\">www.kalaam-telecom.com<\/a>.<\/li>\n<li><strong><strong class=\"bno\">24.4. <\/strong><\/strong>The Customer hereby accepts the EULA of each supplier whose services are provided to the Customer as part of the subscribed Services.<\/li>\n<li><strong><strong class=\"bno\">24.5. <\/strong><\/strong>Kalaam may assign, novate or sub-contract any of its rights or obligations under this Agreement. The Customer shall not be entitled to assign, novate, sub-contract or otherwise dispose of any of its rights or obligations under this Agreement (unless otherwise agreed by Kalaam in writing).<\/li>\n<li><strong><strong class=\"bno\">24.6. <\/strong><\/strong>Save as expressly provided under this Agreement, all other warranties whether express or implied are hereby excluded to the fullest extent permissible by law.<\/li>\n<li><strong><strong class=\"bno\">24.7. <\/strong><\/strong>The Customer hereby represents and warrants to Kalaam that the Customer has full power, capacity and authority to enter into this agreement and that all information supplied by the Customer to Kalaam is true, accurate and complete in all respects. In the event that the signatory of this Proposal, Service Order Form or Purchase Order does not have the legal capacity to bind the Customer, such signatory shall be held personally liable to fulfill the Customer\u2019s obligations set out in this agreement.<\/li>\n<li><strong><strong class=\"bno\">24.8. <\/strong><\/strong>Complaints Procedures: The Customer may submit complaints in writing or electronic mail in relation to Kalaam\u2019s Services or any matter related and that has been mentioned in contract, agreement, or any other documents executed between the Customer and Kalaam, to Kalaam Telecom Customer Care Centre at Building no. 3840, King Fahad Ibn Abdulaziz Saud, Al Khalidiyah Ash Shamaliyah District, Dammam, Kingdom of Saudi Arabia, email address: support.ksa@kalaam-telecom.com. Upon receipt of the complaint, Kalaam shall investigate the matter and revert to Customer within fourteen (14) Business Days and best endeavor to resolve any complaint amicably. However, the provisions of this Clause do not prejudice Customer\u2019s rights under the Telecommunication and Information Technology Act and regulations of the Kingdom of Saudi Arabia to refer the matter to the Communications, Space &amp; Technology Commission (CST) Authority, five (5) days after submitting such complaint to Kalaam. Customers may submit the complaint via CST\u2019s website.<\/li>\n<li><strong><strong class=\"bno\">24.9.<\/strong><\/strong>Any failure or delay by Kalaam to exercise or enforce any right or provision of this agreement shall not constitute a waiver of future enforcement of that or any other provision. No waiver of any provision of this agreement shall be effective unless issued in writing by the Party granting the waiver.<\/li>\n<li><strong><strong class=\"bno\">24.10. <\/strong><\/strong>This agreement shall be governed by the laws of the Kingdom of Saudi Arabia. The parties shall submit to the jurisdiction of the courts of the Kingdom of Saudi Arabia to resolve any dispute arising from or relating to the agreement.<\/li>\n<li><strong><strong class=\"bno\">24.11. <\/strong><\/strong>If any part of this agreement is found to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect. The unenforceable provision shall be deemed amended to the minimum extent necessary to establish its validity and enforceability, preserving as closely as possible its original intent and purpose within the limits of applicable law.<\/li>\n<li><strong><strong class=\"bno\">24.12. <\/strong><\/strong>This agreement shall be binding upon and inure to the benefit of the Parties and their respective successors, assigns, and legal representatives.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>",
        "protected": false
    },
    "excerpt": {
        "rendered": "General Terms and Conditions 1. These General Terms and Conditions govern the agreement between Kalaam Telecom for Communications LLC (Single Person Company) (\u201cKalaam\u201d) and the Customer. They shall be read...",
        "protected": false
    },
    "author": 6,
    "featured_media": 0,
    "parent": 0,
    "menu_order": 0,
    "comment_status": "closed",
    "ping_status": "closed",
    "template": "",
    "meta": {
        "_acf_changed": false,
        "footnotes": ""
    },
    "class_list": [
        "post-2861",
        "page",
        "type-page",
        "status-publish"
    ],
    "acf": [],
    "yoast_head": "<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>General Terms and Conditions - Kalaam Telecom Saudi Arabia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kalaam-telecom.com.sa\/en\/general-terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Terms and Conditions - Kalaam Telecom Saudi Arabia\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.kalaam-telecom.com.sa\/en\/general-terms-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"Kalaam Telecom Saudi Arabia\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-25T11:44:06+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"40 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.kalaam-telecom.com.sa\/general-terms-and-conditions\/\",\"url\":\"https:\/\/www.kalaam-telecom.com.sa\/general-terms-and-conditions\/\",\"name\":\"General Terms and Conditions - Kalaam Telecom Saudi Arabia\",\"isPartOf\":{\"@id\":\"https:\/\/www.kalaam-telecom.com.sa\/#website\"},\"datePublished\":\"2025-08-10T14:59:36+00:00\",\"dateModified\":\"2025-09-25T11:44:06+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.kalaam-telecom.com.sa\/general-terms-and-conditions\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.kalaam-telecom.com.sa\/general-terms-and-conditions\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.kalaam-telecom.com.sa\/general-terms-and-conditions\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.kalaam-telecom.com.sa\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"General Terms and Conditions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.kalaam-telecom.com.sa\/#website\",\"url\":\"https:\/\/www.kalaam-telecom.com.sa\/\",\"name\":\"Kalaam Telecom Saudi Arabia\",\"description\":\"A Kalaam Group Company\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.kalaam-telecom.com.sa\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->",
    "yoast_head_json": {
        "title": "General Terms and Conditions - Kalaam Telecom Saudi Arabia",
        "robots": {
            "index": "index",
            "follow": "follow",
            "max-snippet": "max-snippet:-1",
            "max-image-preview": "max-image-preview:large",
            "max-video-preview": "max-video-preview:-1"
        },
        "canonical": "https:\/\/www.kalaam-telecom.com.sa\/en\/general-terms-and-conditions\/",
        "og_locale": "en_US",
        "og_type": "article",
        "og_title": "General Terms and Conditions - Kalaam Telecom Saudi Arabia",
        "og_url": "https:\/\/www.kalaam-telecom.com.sa\/en\/general-terms-and-conditions\/",
        "og_site_name": "Kalaam Telecom Saudi Arabia",
        "article_modified_time": "2025-09-25T11:44:06+00:00",
        "twitter_card": "summary_large_image",
        "twitter_misc": {
            "Est. reading time": "40 minutes"
        },
        "schema": {
            "@context": "https:\/\/schema.org",
            "@graph": [
                {
                    "@type": "WebPage",
                    "@id": "https:\/\/www.kalaam-telecom.com.sa\/general-terms-and-conditions\/",
                    "url": "https:\/\/www.kalaam-telecom.com.sa\/general-terms-and-conditions\/",
                    "name": "General Terms and Conditions - Kalaam Telecom Saudi Arabia",
                    "isPartOf": {
                        "@id": "https:\/\/www.kalaam-telecom.com.sa\/#website"
                    },
                    "datePublished": "2025-08-10T14:59:36+00:00",
                    "dateModified": "2025-09-25T11:44:06+00:00",
                    "breadcrumb": {
                        "@id": "https:\/\/www.kalaam-telecom.com.sa\/general-terms-and-conditions\/#breadcrumb"
                    },
                    "inLanguage": "en-US",
                    "potentialAction": [
                        {
                            "@type": "ReadAction",
                            "target": [
                                "https:\/\/www.kalaam-telecom.com.sa\/general-terms-and-conditions\/"
                            ]
                        }
                    ]
                },
                {
                    "@type": "BreadcrumbList",
                    "@id": "https:\/\/www.kalaam-telecom.com.sa\/general-terms-and-conditions\/#breadcrumb",
                    "itemListElement": [
                        {
                            "@type": "ListItem",
                            "position": 1,
                            "name": "Home",
                            "item": "https:\/\/www.kalaam-telecom.com.sa\/"
                        },
                        {
                            "@type": "ListItem",
                            "position": 2,
                            "name": "General Terms and Conditions"
                        }
                    ]
                },
                {
                    "@type": "WebSite",
                    "@id": "https:\/\/www.kalaam-telecom.com.sa\/#website",
                    "url": "https:\/\/www.kalaam-telecom.com.sa\/",
                    "name": "Kalaam Telecom Saudi Arabia",
                    "description": "A Kalaam Group Company",
                    "potentialAction": [
                        {
                            "@type": "SearchAction",
                            "target": {
                                "@type": "EntryPoint",
                                "urlTemplate": "https:\/\/www.kalaam-telecom.com.sa\/?s={search_term_string}"
                            },
                            "query-input": {
                                "@type": "PropertyValueSpecification",
                                "valueRequired": true,
                                "valueName": "search_term_string"
                            }
                        }
                    ],
                    "inLanguage": "en-US"
                }
            ]
        }
    },
    "_links": {
        "self": [
            {
                "href": "https:\/\/www.kalaam-telecom.com.sa\/en\/wp-json\/wp\/v2\/pages\/2861",
                "targetHints": {
                    "allow": [
                        "GET"
                    ]
                }
            }
        ],
        "collection": [
            {
                "href": "https:\/\/www.kalaam-telecom.com.sa\/en\/wp-json\/wp\/v2\/pages"
            }
        ],
        "about": [
            {
                "href": "https:\/\/www.kalaam-telecom.com.sa\/en\/wp-json\/wp\/v2\/types\/page"
            }
        ],
        "author": [
            {
                "embeddable": true,
                "href": "https:\/\/www.kalaam-telecom.com.sa\/en\/wp-json\/wp\/v2\/users\/6"
            }
        ],
        "replies": [
            {
                "embeddable": true,
                "href": "https:\/\/www.kalaam-telecom.com.sa\/en\/wp-json\/wp\/v2\/comments?post=2861"
            }
        ],
        "version-history": [
            {
                "count": 12,
                "href": "https:\/\/www.kalaam-telecom.com.sa\/en\/wp-json\/wp\/v2\/pages\/2861\/revisions"
            }
        ],
        "predecessor-version": [
            {
                "id": 2982,
                "href": "https:\/\/www.kalaam-telecom.com.sa\/en\/wp-json\/wp\/v2\/pages\/2861\/revisions\/2982"
            }
        ],
        "wp:attachment": [
            {
                "href": "https:\/\/www.kalaam-telecom.com.sa\/en\/wp-json\/wp\/v2\/media?parent=2861"
            }
        ],
        "curies": [
            {
                "name": "wp",
                "href": "https:\/\/api.w.org\/{rel}",
                "templated": true
            }
        ]
    }
}