Privacy Policy

1. Purpose

Kalaam Telecom for Communications L.L.C (Single Person Company) (hereinafter “we” or “Kalaam”), are dedicated to ensuring the utmost privacy and protection of our customers. This Privacy Notice (“Notice”) describes how we may collect, use, store, disclose or process your personal data in accordance with the Personal Data Protection Law (“PDPL”) of the Kingdom of Saudi Arabia (“KSA”) and its implementing regulations.

2. Policy Statement

At Kalaam, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy notice explains how we collect, use, and share your data, as well as your rights regarding that information. We adhere to applicable data protection laws and strive to be transparent about our practices, ensuring that your personal data is handled responsibly and with the utmost care. Your trust is important to us, and we are dedicated to safeguarding your privacy throughout your interactions with our services.

3. Objective

The objectives of this Notice are to provide clear and transparent information about how Kalaam collects, uses, and protects your personal data. We aim to ensure compliance with applicable data protection laws and foster trust by informing you of your rights regarding your information. By clearly outlining our data handling practices, we seek to empower you with the knowledge necessary to make informed decisions about your personal data and to enhance your confidence in our commitment to safeguarding your privacy.

4. Scope

This Notice applies to all functions within Kalaam. All employees, contractors, and vendors, whether permanent or temporary, are required to adhere to the lawful processing of personal data in accordance with PDPL.

5. Defined Terms

Abbreviation	Definition
Data Subject	Is the individual to whom the Personal Data relates
Personal Data	Is any element of data, regardless of source or form whatsoever, which independently or when combined with other available information could lead to the identification of a person, including but not limited to: first name and last name, Saudi National Identity ID Number, addresses, phone number, bank account number, credit card number, images, or videos of the person.
Processing	Is any operation carried out on the Personal Data by any means, including collecting, recording, registering, indexing, organizing, formatting, storing, modifying, updating, consolidating, retrieving, using, disclosing, transmitting, publishing, sharing, linking, blocking, erasing and destroying the Personal Data.
Sensitive Personal Data	Refers to Personal Data that includes information revealing an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, genetic data, biometric data, health information, or data that indicates whether any of the individual’s parents are unknown. This type of Personal Data requires a higher level of protection due to its sensitive nature.
Third Party	Refers to any entity or individual, other than the Data Subject, the Controller, or the Processor, who is authorized to access, process, or control personal data under the direct or indirect authority of the Controller or Processor. This may include service providers, subcontractors, or any other external party involved in processing personal data as per the terms and conditions established by the Controller.
Regulatory Authority/ NDMO – SDAIA	National Data Management Office – Saudi Authority for Data and Artificial Intelligence.

6. Types of Personal Data We Collect

We collect and process Personal Data relevant operational activities. Personal Data that we may collect includes but is not limited to:

• Personal Information: Your name, date of birth, nationality, residency details, national ID, passport info, social media profiles, and photos.
• Communication Records: Details about your calls and messages with us, including your phone number, call times, and duration.
• Identifiers: IDs we assign to you, like your business relationship, partner ID, or project name.
• Contact Info: Your address, phone number, email, and mobile number.
• Financial Info: Bank account numbers and IBAN.
• Website Info: Technical details like your IP address, login info, browser type, and device used to access our website

7. Methods of Collecting Personal Data

Most of the Personal Data we collect comes directly from you. You provide us with data when:

• You inquire about our products and services while considering becoming a customer.
• You order products and services or enter contracts with us.
• You set up and manage your account.
• You raise issues or concerns with our customer service. When you contact us via phone or chat on our website, we monitor and record these interactions to enhance our customer service quality and for training, operational, and compliance purposes.
• You visit our websites or online portals.

From third parties: We may receive your Personal Data from others (e.g., when a customer or supplier refers you to us).
From your use of our services: We collect data when you use our websites/apps, including via cookies and similar technologies. See the Cookies & Other Technologies section for uses and your choices.

8. Use of Cookies and Tracking Technologies

Kalaam uses cookies to enhance your experience on our portal. When you first visit, we may save small text files, known as cookies, on your computer. These cookies store data that can be retrieved by the web server that created them. Some cookies are essential for website or application functionality, while others help enhance your online experience by remembering your preferences. They also assist us in creating content, advertising our products and services, and personalizing our offers.
We use cookies to:

• Remember your preferences
• Enable login
• Identify you as a client or beneficiary
• Support awareness campaigns
• Prevent fraud

Most web browsers accept cookies by default, but you can adjust your settings to:

• Accept All Cookies and Close
• Set your Cookie Preferences:
  • Identify you as a client or beneficiary
  • Support awareness campaigns
  • Prevent fraud

9. Purpose and Legal Basis for Data Collection

Kalaam may process your Personal Data for the following purposes:

• Service Delivery: To provide and validate the quality of services you request, based on the performance of a contract.
• Website Improvement: To monitor and enhance our website and its content, which is in our legitimate interests.
• Awareness Campaigns: To conduct campaigns aimed at informing and engaging you, either with your consent or based on our legitimate interests.
• Public Relations: To communicate relevant information related to our services or consultations, also serving our legitimate interests.
• Complaint Resolution: To address any complaints or concerns you may raise, which falls under legitimate interest or the performance of a contract, as the case may be.
• Legal Compliance: To adhere to applicable laws, regulations, and court orders, fulfilling our legal obligations.
• Investigations: To study violations, identify offenders, and take necessary actions for investigation, based on legitimate interests or legal obligations, as the case may be.
• Legal Rights Protection: To establish, exercise, or defend legal rights in connection with legal proceedings and to seek legal advice, which aligns with our legitimate interests or legal obligations, as the case may be.
• Data Sharing: We may share your Personal Data with external pursuant to the following:
  • Your consent to this Privacy Notice by entering into an agreement with us to purchase our products or services.
  • If the data was collected from a publicly available source, which serves our legitimate interests.
  • If the requesting entity is a public authority (for security or compliance purposes), fulfilling our legal obligations.
  • If the disclosure is necessary to protect public health or safety, or to safeguard the life or health of individuals, based on vital interests.
  • If the disclosure is processed in a way that anonymizes the identity of the Data Subject or any other individual involved, serving our legitimate interests.
• Categories of transferees of Personal Data: The parties with which we may share your Personal Data include:
  • Our suppliers who assist in the provision of our products and services;
  • Our employees, directors, agents, and affiliates;
  • Our professional advisors, including legal advisors, financial advisors, auditors, and technical advisors;
    Such parties may be located in jurisdictions outside the KSA and may be subject to data protection laws and regulations that are less adequate than those in force in the KSA.

10. Stopping Promotional and Marketing Messages

You can unsubscribe from receiving future marketing messages from us at any time by adjusting your customer communication preferences through the ‘unsubscribe’ link included in marketing emails.

11. Data Storage and Retention Practices

Kalaam retains Personal Data only for as long as necessary to meet the purposes for which it was collected and to satisfy applicable legal, regulatory, and business requirements. When the purpose for processing Personal Data no longer applies, or retention is no longer required, we will securely delete, anonymize, or archive the data in line with PDPL requirements and in alignment with the security practices and guidance of the National Cybersecurity Authority (NCA).

12. Measures for Data Security

We are committed to protecting your personal data and ensuring its accuracy. We implement reasonable physical, administrative, organizational and technical safeguards to help protect your personal data from unauthorized access, use, and disclosure. For instance:

• We encrypt information, such as credit card details, during transmission over the internet. We also require any transferees of your Personal Data to implement technical and organizational measures to protect any Personal Data disclosed to them, including against unauthorized access and use.
• We store your Personal Data on secure computer systems with limited access, located in facilities that are fully secure.

Please note that communication over the internet is not always secure, even when encrypted. We cannot be held responsible for any unauthorized access or loss of personal data that occurs beyond our control. You are responsible for the security of your Personal Data, including your login details and any Personal Data shared with us online.

13. Your Rights

Under the PDPL and its implementation regulations, you have specific rights concerning the collection and processing of your Personal Data. These rights may vary based on the purpose for which your data was collected:

• Right to Be Informed: You have the right to know the purpose and type of Personal Data we hold about you.
• Right to Access: You can request access or obtain a copy of your Personal Data.
• Right to Rectify: You have the right to request to correct, complete, or update your Personal Data.
• Right to Withdraw Consent: You can withdraw your consent to the processing of your Personal Data, block marketing calls, or stop receiving promotional messages.

To exercise your Data Subject rights, you can send as an email at [email protected]. Once a request to exercise any of these rights is received, we will respond within 30 days from the date of receipt in accordance with the PDPL and its implementing regulations.

14. Review and update Notice

To continue protecting and processing your Personal Data in line with current data protection law, regulations, and standards, we may update this Privacy Notice as required. This could be due to changes in laws or other relevant factors. Any updates will be posted here, so we encourage you to check this Notice periodically. This version was last updated in October 2025.

15. Contact Us

For questions or concerns regarding this policy or exercising your rights, please contact:
E mail id: [email protected].
Address:

Main Office: 414, Business Gate, Dammam
Alkhalidiyah Ash shamaliyah District, short
Address EDGB3840

Riyadh Office: Al-Riyadh-Olaya-Street, AL-Mousa
Center, Tower No. 4, 7th Floor, Office no.472.
P.O. Box – 295727, Riyadh 11351