Kalaam Telecom Cloud Service Risk Level Summary

1. Purpose of this Notice

This document explains the potential risks associated with the cloud service you are subscribing to, and the measures Kalaam Telecom has taken to manage and reduce those risks. It is intended to provide you with transparency and assurance in line with regulatory requirements.

2. Identified Risks Relevant to You

Through our risk assessment process, we identify the following risks which may affect subscribers of our cloud services:

• Cyber-attacks: Potential exploitation of vulnerabilities by malicious actors.
• Data leakage or unauthorized access: Risks of data being accessed by unauthorized parties.
• Data loss or corruption: Risks of losing stored data due to technical failures.
• Service disruption: Temporary unavailability of the service due to system failures or maintenance.
• Minor Misconfigurations: Risks of simple errors, or temporary service interruptions.

3. Risk Levels and Appetite

We classify risks based on impact and likelihood:

• Critical Risks: Not acceptable; service is not provided until resolved.
• High Risks: Not acceptable; strong security controls and monitoring in place and subscriber impact minimized.
• Medium Risks: Accepted with mitigation measures; residual impact is minimal.
• Low Risks: Within normal operations and considered acceptable.

For your cloud service :

• Cyber-attacks → Critical Risk → Mitigated through firewalls, intrusion detection, and incident response protocols
• Data leakage → High risk → Mitigated through encryption, access controls, and continuous monitoring
• Data loss → Medium risk → Mitigated through backups and recovery processes
• Service disruption → Medium risk → Mitigated through redundancy and failover systems
• Minor misconfigurations → Low risk → Controlled through monitoring and technical audits

4. What This Means for You

• You are unlikely to experience data loss or leakage, as we employ industry-standard security measures.
• Temporary service disruptions may occur during upgrades or unforeseen technical issues; we work to restore services rapidly.
• If an incident arises that may directly affect your data or service, you will be notified promptly.

5. Your Role as a Subscriber

To further reduce risks, you should:

• Use strong authentication methods for account access.
• Follow our recommended security practices.
• Report any suspicious activity immediately.

6. Contact Information

If you have any questions about these risks or require additional details, email support.[email protected] or call Toll Free – 8008501027